Shopping online process _ Hoang Thi Bich Hong

Version 1

How to book train ticket via Saigon Railway Website

Recently, people have trend to travel by train because it is cheaper and more safety than travelling by other vehicle. However, it is difficult for customers in going to station to buy train tickets directly. To deal with this problem, Saigon railway has brought out booking train tickets online. Customers will own a ticket in short time when doing the following steps.

First of all, customers must access Saigon Railway website ‘vetau.com.vn’. The website appear, people see a blue function bar, including items ‘đặt chỗ, tra cứu, hướng dẫn, đăng nhập, đăng ký’. Then customers let to select the function which they want. For example, if they want to book tickets selectively, they choose the function ‘Đặt chỗ tự chọn’. Immediately, an information form is given, next to the second step.

 To the second step, they have to consider whether they buy single ticket or around ticket, then fill in all gaps. After having finished them, customers click on button ‘Tra cứu’. If they can not enter into this part, it means that they do not have their account. They have to put on ‘Đăng ký’ to sign up to company’s account by filling in all gaps and sending it. The company will sent a letter to them. To be accepted, customers must check in inbox and click the link they copied here. Thereby, people have on their own account. Next to, people access their account and move on the following step.

The third step is to make their choice after they compare among seats carefully. They ought to complete register form again, and print it. In the end, they have a train ticket without spending a lot of time as well as their effort to go to station.

In conclusion, it is useful for customers to book train tickets online through three steps. Saigon Railway passenger transport company should not only remain but also improve this service so that customers are really satisfied with their choice.



Version 2

How to book train ticket via Saigon Railway Website

Recently, people have trend to travel by train because it is cheaper and more safety than travelling by other vehicle. However, it is difficult for customers in going to station to buy train tickets directly. To deal with this problem, Saigon railway has brought out booking train tickets online. Customers will own a ticket in short time when doing the following steps.

First of all, customers must access Saigon Railway website ‘vetau.com. If it is the first they have used this website, they must create a new account. This step is very important because if not do that, they cannot book the ticket. The website page contains a blue function bar at the top, including items ‘đặt chỗ, tra cứu, hướng dẫn, đăng nhập, đăng ký’. Please put on “đăng ký” button to register. After filling in gaps in registration form and send it, they sign in their email and click on the link sent to by Saigon railway to activate the account. If their account hasn’t been activated, they can put “đăng nhập” button and select “Gửi mã kích hoạt” item; their account will run immediately.

 The second main step is to reserve train tickets. They can click on ‘Tra cứu’ button to choose suitable date if they want to know more about timetable of train. After that, they are back the period page to place an order. To move cursor to ‘đặt chỗ’ button and select what function they want such as to order seat selectively, to order seat automatically or to search list of reservation. Next, they will see a form here, considering to choose single ticket or around ticket as well as filling in information in all gaps. Put on ‘Tra cứu’ button and wait a moment, the system will give them results of information on train. They take seat which they want to shopping basket and check information by clicking on small square in right-hand row of table.

Afterward, customers should update their information, including object customers, place where they receive tickets and method of payment. It is necessary for them to follow this step because the station will depend on that to accurate discount for them. For example, if customers are students, selecting “student” item on object customer; the system will offer a 10% discount on their ticket and will announce how much they pay for it on their registration form. They can pay train fare at every transaction location or ATM from VietinBank.

Finally, they don’t forget to double check their reservation to make sure that nothing is wrong and print it. In the end, they have a train ticket without spending a lot of time as well as their effort to go to station.               

In conclusion, it is useful for customers to book train tickets online through four steps because it helps them save time and solve some individual problem when buying tickets directly. Thereby, Saigon Railway passenger transport company should not only remain but also improve this service so that customers are really satisfied with their choice.