Nguyen Thi Mo, Writing process essay version 2

Online shopping or online retailing is a form of electronic commerce  which allows consumers  directly to  buy goods or services from a seller on the internet  using a web brower .  Alternative names are: e-shop, e-store, Internet shop, web-shop, web-store, online store, and virtual store. Vatgia.com is one of the most famous click and mortar shops in Vietnam. To buy things online in this site, customers will go through three phases.

The first and the most complex step in this process is selecting goods to purchase. To choose product, customers easily look at and search what goods they want in the categories by clicking  “ Product” , the button in the left top of the page. They will see many sorts of products such as phone –telecommunication, electronics, Fashion, computers...... Because of various styles of products and companies that manufacture and sell them, It is essential that customers should compare prices and features to find out the most suitable goods. After that, the customer must click on “ Mua hàng” to add the goods into their  shop carts.
Once the customers add the goods to their shopping carts, they must click on “ Thanh toán” to purchase it .  Immediately, Buyers will see a form that requests them  to fill the information contains  name, gender, address, phone number , email address and time customers want to receive products.

After fulfilling the form, clicking on the button  “  Tiếp theo bước hai” , customers will move on the second phase, choosing methods of payment. In this phase, they will see some information such as company, methods of payment and method of delivering. There are two methods paying directly by cash, or send money via bank account. Next, customers will choose the method of deliver goods. Buyer should contact with the seller to understand the methods of payment and delivery clearly so they can avoid any problem.

The final step is making sure of purchasing, buyers will check the shopping carts once more time . in this phase,  buyers also confirm the method of payment and delivery, time to receive products. If customers  want to change some items, they can click on the button “ Quay lại bước 1 để sửa thông tin” . If  buyers   agree completely , they click on “ Gửi đơn đặt hàng” to send their order to company. After that, an email will be automatically sent to their email addresses  so customers can check it if necessary.

The process of  buying things in " vatgia.com " is very simple for every customer. Only by following three steps above, customers can buy the most suitable products without spending too much time and money.